Terms of Use | Relay Read
RelayRead

Terms of Use

A warm welcome to RelayRead.com (™).

This document is an electronic record, generated by a computer system and does not require any physical or digital signatures. The document pertains to various policies, rules, regulations, and Terms and Conditions for access and use (including membership) of www.relayread.com (hereafter referred to as 'Website' or RelayRead, both used interchangeably in this note).

'Website' is owned by Reading Boundless Private Limited (hereafter referred to as Reading Boundless), a company incorporated under the Companies Act, 1956 with its registered office at 29 Shriram Nagar, Kesar Baug Road, Indore - 452 009, India.

This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing.

Reading Boundless and its affiliates provide access to 'Website' to You subject to the terms and conditions ('Terms of Use') as detailed on this page.

For the purpose of Terms of Use, terms 'We', 'Us', 'Our', 'Ours' shall mean Reading Boundless, and its affiliates. Terms 'User', 'You', 'Your', 'Yours', 'Yourself' (singular and plural meaning the same) shall mean any natural or legal person who accessed the 'Website' and/or agreed to become a Registered User on the 'Website' by providing registration information while registering on 'Website' using computer or mobile systems and/or devices or any other forms as may be made available to You. Terms 'get', 'buy', 'procure' mean the act/event/transaction of/by a User/Buyer ordering book/s on/through the 'Website', and/or receiving it; terms 'give' and 'sell' mean the act/event/transaction of/by a User/Seller offering book/s and getting ordered & delivered to the Buyer on/through the 'Website'.

By browsing, accessing and using the 'Website', You confirm Your agreement to and acceptance of these 'Terms of Use' of 'Website' and the services offered by or through 'Website'. The services would also include any future service, feature or tool developed and offered by 'Website', unless stated explicitly so at any point of time in future.

Any headings, subheadings, titles, subtitles to clauses, sub-clauses and paragraphs, in this Terms of Use/Policy document are for information only and shall not form part of the operative provisions of the Agreement/Terms of Use, and shall be ignored in construing the same. Words denoting the singular shall include the plural and words denoting gender, if any, shall include all genders. The words 'include' and /'including' are to be construed without limitation.

At Our sole discretion, 'We' reserve the right to add, remove, change and or modify, clauses and/or portions of 'Terms of Use', at any time of Our choice without any prior notice to You. The responsibility and onus of reviewing the Terms of Use for updates and changes solely lies with You. Your continued use of the Website, with the existing Terms of Use, or after the posting of aforesaid changes will mean that You continue to accept and agree to the Terms of Use, including any revisions thereof.

As long as You comply with these Terms of Use, We grant You a personal, revocable, non-exclusive, non-transferable, limited privilege to use the 'Website'.

Eligibility for Registering as a Registered User/Member on/of 'Website'

Membership to the 'Website', by way of registering Yourself as a Registered User, and/or any form of transaction, exchange or barter on or through the 'Website' is available for and/or allowed only to persons who can form legally binding contracts under Indian Contract Act, 1872.

In case You are a Minor (under 18 years of age) and wish to access or use the 'Website', You may do so only under the supervision (recommended) and/or prior consent of Your parent/s or legal guardian/s. Further, any transaction/s for You (Minor) on/via the 'Website' shall be carried out by Your parent/s or legal guardian/s.

Reading Boundless is not responsible for any membership gained by submitting incorrect, false or misleading information while registering on the 'Website'. We at Our sole discretion reserve the right to terminate any membership and/or refuse to grant You access to 'Website' or any of its portion and/or content, if it is discovered by Us or brought to Our notice that You are a Minor, and have gained membership of the 'Website', and/or are transacting on the 'Website', without supervision or prior consent of Your parent/s and/or legal guardian.

Your Account

If You use the 'Website', it is Your responsibility to maintain the confidentiality of Your account, login id, any display names, and current and future password/s. Further You agree that You shall be responsible for any/all activity/ies that occur or are carried out under or with Your user id, display name and/or password/s. You also understand and agree that it is Your responsibility to prevent any unauthorised access to Your account. We shall not be liable or responsible for any activities, transactions or consequences of use/misuse of any information that occurs under Your Account in any/all cases, including but not limited to, cases where You have failed to update Your mobile phone number and/or email address that is/are linked to Your Account, on the 'Website'.

You agree to provide Us with correct and complete details, as required at the time of Your registration on the 'Website', and inform Us of any changes to the details/information that You would have provided at the time of registration on the 'Website'. You agree that if You provide Us with any information that is inaccurate, false, incomplete, not current or updated, or if We discover, or have reasonable grounds to suspect that such information is untrue, inaccurate, not current/updated or incomplete, or is not in accordance with the Terms of Use, We shall have total rights to block Your access to all or specific portions/services of the 'Website', indefinitely suspend or terminate Your membership on the 'Website', and deny You access to the 'Website', thereafter.

You understand and agree that for the purpose of Your registration on the 'Website', and Your membership to the 'Website', Your mobile phone number and/or Your email address is/are treated as Your primary identifier on the 'Website'. You also agree and accept that It is Your responsibility to ensure that Your mobile phone number and/or Your email address linked to Your account is up to date on the 'Website' at all times.

We reserve the right to grant or deny You access to all or specific portions/sections/services of the 'Website' at all times. We reserve the right to temporarily, or indefinitely suspend or terminate accounts, edit entire or any content on the 'Website' at any time, without serving notice to You.

Electronic Medium/Platform for Communication and Transaction

You understand and agree that 'Website' is an online medium and platform that facilitates and allows You to access information about books/titles/authors/reviews, interact with Us and Registered Users, and/or to access and trade/transact pre-read books (specifically, though not limited to pre-read/used books) with Registered Users and Us on the 'Website'.

You understand and accept that You can both, Sell/Give and Purchase/Procure/Buy/Get (used interchangeably in this note) books on the 'Website', as per the Terms of Use.

You confirm that the book/s ordered and/or purchased by You on the 'Website' are for Your internal/personal use/consumption/purpose and not for business purposes. By accessing the 'Website' You authorize Us to declare and provide a declaration to any governmental authority on Your behalf stating the aforesaid purpose of the books ordered and/or purchased by You on/through the 'Website'.

You also understand that You earn loyalty points called RelayPoints (or RPs) on book/s that is/are uploaded by You to give/sell, and are bought/taken by any other Registered User on the 'Website'. Similarly You spend/burn RelayPoints from Your RP balance/kitty, when You order/purchase book/s from other Registered Users on the Website. There is no money transaction/exchange that takes place between You and any other Registered User/s while transacting/trading book(s) on 'Website'. You understand and agree that We charge a 'Facilitation/Transaction Fee' for book/s that You trade on the 'Website' with other Users. You also understand and agree that You can purchase books from Our 'Central Relay Library (CRL)' on 'Website' as per price and terms mentioned for each such book on the 'Website'.

You understand and agree that Our loyalty points system (RelayPoints/RP) has been specially created to allow and facilitate Users to give/sell or get/buy books to/from other Users and/or Us on the 'Website'. RelayPoints can be used only on the 'website' to transact books. RelayPoints cannot be used anywhere outside the 'Website' for any purpose/s whatsoever. You understand, accept and agree that while You can purchase RelayPoints from Us, on the 'Website', as per the rates decided and/or offered by Us from time to time, You can neither encash RelayPoints on/through the 'Website', nor anywhere outside of it. We do not buy back RelayPoints.

You understand and agree that it is Our sole right and discretion to ascertain/fix/assign a 'RelayPoint' value for giving/selling and/or getting/buying all/any/each book on the 'Website', and to change it at any point of time in future without serving a notice to You. You also agree that any decision/s related to charge of/amount of Transaction/Facilitation fee charged by Us for every/any service and/or transaction on the 'Website', and/or related to the price/s for the books We offer to sell on the 'Website', is/are Our sole right, and it is Our sole discretion to ascertain/fix/change these at any point of time that We deem fit. You also understand that it is Our right and discretion, and sole decision to ascertain and/or fix the rate at which We offer and/or offer to sell RelayPoints to You, on the 'Website'. We may change/alter such rate at any time in the future at Our discretion, without serving a notice to You. The current value and rates will be displayed on the 'Website'.

Further,

  1. Your order is an offer to Us/Registered User/Seller to get/buy the book/s in Your order. When You place an order to purchase a book from Us/Registered User/Seller, You will receive an email confirming receipt of Your order. However, this mail alone is not a confirmation of acceptance of Your offer to get/buy the book/s ordered. We/Seller only accept Your offer, and conclude the contract of sale for a book ordered by You, when the book is dispatched to You from Us/Registered User/Seller and an email confirmation is sent to You that the product has been dispatched to You.
  2. We/Seller retain/s the right to cancel any order/s placed by You, at Our sole discretion, before the book is dispatched to You, and You shall be intimated of the same by way of an email/SMS/Whatsapp messaging service. The RPs debited from Your account while placing the order on the 'Website' will be credited back to Your RP account, and the transaction fee or the book price paid by You to Us, will be credited back in Your relevant account, in case of such cancellation by Us/Seller. Further, We/Seller reserve the right to cancel an order wherein the quantities exceed the typical individual use/consumption. This applies both to the number of books ordered within a single order, and/or placing of several orders for the same books, from one or more Registered Users/Us. What comprises a typical individual's consumption quantity limit shall be at Our/Seller's sole discretion, and may vary from Seller to Seller (and/or Us).
  3. The commercial/contractual terms include without limitation price, shipping costs, payment methods, payment terms, mode and timelines of shipment and/or delivery, any services, and return/refund of book/s. We do not have any control or do not determine or advise or in any way involve itself in the offering or acceptance of such commercial/contractual terms between the Buyers and Sellers, unless We are the sellers in specific cases.
  4. We do not make any representation or warranty as to specifics (such as title, quality, condition, etc.) of the books offered to be sold, or purchased on the 'Website'. We accept no liability for any errors or omissions, whether on Our behalf or on behalf of User and/or third parties.
  5. We are not responsible for any performance or non-performance or breach of any transaction agreed on or entered into between Registered Users. We cannot and do not guarantee that the concerned Registered Users (Buyers and/or Sellers) will perform any transaction concluded on the 'Website'. We shall not mediate or resolve any dispute or disagreement between Buyers and Sellers.
  6. We do not make any representation or warranty as to the item-specifics (such as legal title, creditworthiness, identity, etc) of any of the Registered Users. You are advised to independently verify the bona fides of any particular User that You choose to deal with on the 'Website' and use Your best judgement in that regard.
  7. We are not responsible for unsatisfactory or delayed performance of services, either by Registered User/s and/or by Our Service Providers, and/or damages or delays as a result of books that are unavailable/not offered on the 'Website', or are lost in transit.
  8. We work with Service Providers for providing You the service of pick-up/delivery of books, that You transact on 'Website', from/to/for You. Pick-up and/or delivery timelines mentioned on the 'Website' are estimates as provided by the Service Providers. We shall not be liable or responsible for any performance/non-performance and/or delays in any of the services offered by such Service Providers.
  9. While We and/or Our Service Providers shall make every endeavour to share prompt reminders and notifications relating to the pick-up/delivery of books that You transact on the 'Website', We/Our Service Providers shall not be liable for any failure to send such notifications or reminders to You.

Terms for 'Website' Access ad Your/User's Obligations

You understand that We do and will do Our best to ensure that availability of and access to the 'Website' is/will be continuous and uninterrupted, and that transmissions are/will be error-free to all possible extent. However, due to the nature of the Internet, We cannot guarantee this at all times.

Also, Your access to the 'Website' may also be occasionally suspended or restricted to allow for updates, upgrades, introduction of new services, tools or features, or repairs and/or maintenance of the 'Website' at any time without serving notice to You.

Your Obligations - General

  1. You shall not host, display, upload, publish, transmit or share any information, which:
    1. is false and/or misleading in any way
    2. harms minors in any way
    3. Impersonates any another person
    4. is grossly harmful, harassing, threatening, hateful, or racially, ethnically objectionable, blasphemous, defamatory, obscene, pornographic, paedophilic, libellous, invasive of another person's/persons' privacy, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever
    5. is offensive to the online community, such as sexually explicit content, or content that promotes obscenity, paedophilia, racism, bigotry, hatred or physical harm of any kind against any group or individual
    6. threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation
    7. hurts the sentiments of any community and/or religion/religious groups
    8. violates any law in force
    9. involves the transmission of "junk mail", "chain letters", or unsolicited mass mailing or "spamming"
    10. promotes conduct that is abusive, threatening, obscene, defamatory or libellous
    11. infringes upon or violates any third party's rights [including, but not limited to, intellectual property rights, rights of privacy (including without limitation unauthorized disclosure of a person's name, email address, physical address or phone number) or rights of publicity]
    12. promotes an illegal or unauthorized or pirated copy/ies of another person's copyrighted work, such as offering/providing pirated book/s on the 'Website'
    13. infringes any patent, trademark, copyright or other proprietary rights or third party's trade secrets or rights of publicity or privacy or shall not be fraudulent or involve the sale of counterfeit or stolen products
    14. provides content or material that exploits people in a sexual, violent or otherwise inappropriate manner or solicits personal information from anyone
    15. solicits and/or promotes any illegal activities, including though not limited to gambling
    16. contains video, photographs, or images of another person
    17. engages in commercial activities and/or sales, other than that intended by/on the 'Website' without Our prior written consent, or refers to or promotes any website/portal/app/platform or URL on the 'Website', without Our explicit and written consent
    18. contains software viruses or any other computer code, bots, files or programs aimed at/designed to interrupt, destroy or limit the functionality, or diminish the value of the 'Website', any networks or computer resources associated with it, and/or to intercept any system or personal information and/or any other data
    19. shall not create liability for Us or cause Us to lose (in whole or in part) the services of Our internet service providers ("ISPs") or other suppliers
  2. You shall not use any automatic device, program, algorithm or methodology (including but not limited to ‘robots’, spiders’ etc.), or manual process, to access, acquire, copy or monitor any portion of the ‘Website’ or any content therein, or in any way reproduce/alter ‘Website’s’ architecture or navigational structure or presentation of the ‘Website’ or any content, to obtain/attempt to obtain any materials, documents or information through any means not purposely made available on/through the 'Website'.
  3. You shall not attempt to gain unauthorized access to any portion, feature, tool or service offered on/by the ‘Website’, or any other systems or networks connected to the ‘Website’ or to any server, computer, network, or to any of the services offered on/through the ‘Website’, or solicit personal information or passwords by any means whatsoever, including though not limited to by hacking or any other illegitimate means.
  4. You shall not probe or scan or test the vulnerability of the ‘Website’, any part of the software, or code associated with the ‘Website’, or any network connected to the ‘Website’, nor breach the security or authentication measures on the ‘Website’ or any network connected to the ‘Website’.
  5. You shall not trace or seek to trace any information related to any other User of the ‘Website’, including any account on the ‘Website’ not owned by You, to its source, or exploit the ‘Website’ or any service or information available/ offered on/ by/through the ‘Website’, in any way where the purpose is to reveal any information, including but not limited to personal identification or information, other than Your own information, as provided for by the ‘Website’.
  6. You shall not make any negative, denigrating or defamatory statement(s) or comment(s) about Us or the brand name or domain name used by Us including the terms Reading Boundless, Reading Boundless Private Limited, RelayRead, relayread.com, RelayPoint/s (RP/s), Central Relay Library (CRL), or otherwise engage in any conduct or action that might tarnish the image or reputation, of Us or Users on platform or otherwise tarnish or dilute any of Our trademarks, trade name and/or goodwill associated with such trademarks, trade name as may be owned or used by Us.
  7. You agree that You will not take any action that imposes an unreasonable or disproportionately large load on the infrastructure of the ‘Website’, or Our systems or networks, or any systems or networks connected to Us.
  8. You agree not to use any device or software, including any bots to interfere or attempt to interfere with the proper working of the ‘Website’, any services offered by/through the ‘Website’, or any transactions that get conducted on the ‘Website’.
  9. You may not pretend to be someone else, or impersonate any other individual or entity.
  10. You may not use the ‘Website’ or any content for any purpose that is unlawful or prohibited by these Terms of Use, or to solicit the performance of any illegal activity.
  11. Solely to enable Us to use the information You supply Us with, You agree to grant Us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sub-licensable (through multiple tiers) right to exercise the copyright, publicity, database rights or any other rights You have in Your Information, in any media now known or not currently known, with respect to Your Information. You understand and agree that You grant Us rights to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout in/across any media across the world. You also grant Us, Our affiliates and service providers the right to use the name that You submit in connection with such content. You agree to waive Your right to be identified as the author of such content and Your right to object to derogatory treatment of such content. We will only use Your information in accordance with the Privacy Policy applicable to use of the ‘Website’.
  12. We have the right at all times to disclose any information, including the identity of the persons providing information or materials on the 'Website', as necessary to satisfy any law, regulation or valid governmental request. You hereby expressly authorize Us to disclose any information about You to law enforcement or other government officials, as We, in Our sole discretion, believe necessary or appropriate in connection with the investigation and/or resolution of possible crimes of any nature.
  13. You shall be responsible for providing information relating to books offered to be sold by You. In this connection, You undertake that all such information shall be accurate in all respects. You shall not exaggerate or over-emphasize the attributes or quality aspects of books so as to mislead other Users in any manner.
  14. You shall be responsible for any form of communication, including and not limited to emails, reviews, notes, messages, postings, photos/pictures, drawings, profiles, opinions and/or ideas, images/videos/audio content/files or any other materials posted or transmitted to/through the ‘Website’. Such Content will become Our property and You grant Us the worldwide, perpetual, irrevocable, royalty-free, sub-licensable and transferable rights in/of such Content.
  15. You understand and agree that We reserve the right (without any obligation) to monitor, remove, refuse, delete or edit any material and/or content that in Our sole judgement violates, or is alleged to violate, any applicable law or any of these Terms of Use, and/or terminate permission to You to access or use this ‘Website’. At all times You remain solely responsible for the content that You post on the ‘Website’ and in any of Your private messages on/through the ‘Website’.

Your Obligation as as Buyer and As a Seller on the ‘Website’

You understand and accept that on the 'Website', after registering Yourself as a Registered User, You can buy/get and/or sell/give book/s.

A. As a Buyer:

You understand and agree that it is Your sole discretion, judgement and/or responsibility to evaluate and choose the User/s from whom You order book/s. You order any book/s at Your sole discretion, and out of Your own choice.

The ‘Website’ has a User rating system that shows the rating of Sellers. This is aimed at helping You make informed judgement about various Sellers. You understand that the Seller ratings are compiled based on the User ratings that We get from various Buyers of the books on the ‘Website’. We neither influence these ratings nor are responsible for Users to provide these ratings in each and every case. We do not guarantee and are not responsible for correctness and/or authenticity of these ratings. Since these are User-given ratings, We also do not claim that these User ratings are always fair and without biases of Other Users who rate the Sellers.

As a Buyer/Receiver, it is in Your interest and benefit, and it remains Your responsibility to rate the respective Sellers for each book that You receive from that User, so as to build a robust rating system for the Users on the ‘Website’.

You understand and agree that while We provide the facility of shipping of books from/for You, We are not responsible for the delivery of the ordered book to You, or delivery of the book/s in/of the condition/quality as gets indicated/mentioned by the Seller/s while offering the book/s on the Website’, or for the timeline for the delivery indicated on the ‘Website’. Please read here for Norms for Condition of the Books.

You understand that all prices, charges, fees mentioned on the ‘Website’ are in Indian Rupees (INR), and are inclusive of taxes unless specifically mentioned otherwise. You understand and agree that You are liable to pay a transaction fee to Us on every transaction, along with the cost of shipment, when You place an order to procure/buy a book from Us, or any other Registered User on the ‘Website’. We do not offer Cash-on-Delivery (COD) facility.

You understand that You shall have enough/required balance of RelayPoints in Your kitty to be able to buy/order any given book. You also understand that You need to spend/burn the RPs required to order/buy any book from other Users on the ‘Website’. You can buy RelayPoints from Us, as and when You need the same to order any book/s.

You also understand that by placing an order on the ‘Website’ to buy/get book/s, You are agreeing and accepting that You will make Yourself available to receive the shipment at Your registered address, or any other address as communicated to Us on the ‘Website’ while placing the order.

You understand that the shipping cost will not be refunded back to You, if You fail to receive/accept the delivery of shipment/s for any reason whatsoever. This will exclude the instances/cases where the shipment gets lost in transit, on behalf of the shipping Service Provider.

In case You fail to receive Your shipment after due attempts from the Service Providers (as per their policy), the order will stand cancelled. In such cases, the RelayPoints that You spent/burnt for the specific order will not be credited back to Your account.

B. As a Seller/Giver:

You understand that by posting/uploading a book/title on the ‘Website’, You are making an offer for sale to other User/s to order that book from You. You confirm that you understand that as a Giver, you will pack the book in a plain paper sheet or envelope, print the shipping label, and paste it on the pack of books that gets shipped to the member who places the order for those books. By that, You are also agreeing and accepting that You will make Yourself available to hand over the book/s to the shipping Service Provider/s (as per their pick-up/shipping policy) at Your registered address, or any other address as communicated to Us on the ‘Website’ while posting the book for sale. You understand and agree that you do not get any cash compensation for the books that you give out / sell to other RelayRead Members/Users. You also understand that the RelayPoints associated with giving/selling any book/s get credited in Your account only after the book/shipment is handed over to the Service Provider.

You understand that handing over the correct book/s (after packing, and printing and pasting the shipping label) that has/have been ordered from Your Relay Bookshelf by another User, to the shipping company personnel, is Your sole responsibility.

You agree that You will offer/upload and/give out books that are at least in read-worthy condition (all pages and the book cover are intact, and not torn and/or crumbled). You also agree that You will mention the correct condition/quality of the book that You put on offer on the ‘Website’. Please read here for Norms for Condition of the Books.

You understand that other Users rate You for the correctness of information about the books’ that You give out to other Users on the ‘Website’, condition and quality of those books included. Based on these user ratings, a rating metrics is displayed on Your profile, and all Users can view it before placing any orders. You understand that We have the sole authority to suspend and/or indefinitely block Your account, or stop Your access to the ‘Website’ and deregister You if We have reasons to believe that You keep offering bad quality books, and/or misinforming other Users about the quality of book/s that You offer and give out. You understand and agree that it is Our sole discretion to decide this.

It is also Your responsibility to clearly mention the address at which You will make the book/s available for pick up, while offering/uploading any book/s. The order from the Buyer will stand cancelled if You fail to hand-over the correct book for shipping.

You understand and agree that while We provide the facility of pick up of books from You, We are not responsible for the timeline for the pick-up indicated on the ‘Website’, or communicated to You by the Service Provider.

You understand that if You fail to hand over the shipment of packed books (with the shipping label pasted on it), Your shipment after the due attempts from the Service Providers (as per their policy), the order will stand cancelled. You understand and agree that this is Your sole responsibility.

Communication

When You visit the ‘Website’, You are communicating with Us electronically. We and/or Our Service Providers may communicate with You by email, SMS, phone call, Whatsapp messaging service or by posting notices on the ‘Website’ or by any other mode of communication. For contractual purposes, You consent to receive communications (including transactional, promotional and/or commercial messages), from Us with respect to Your use of the ‘Website’ and/or Your order placed on the ‘Website’.

Copyright, Author’s Right, Right to Database

You agree and understand that all content and/or any compilation of the same included on the ‘Website’, including though not limited to text, graphics, logos, button icons, photos, images, video audio clips/files, downloads, data, and software, is the property of Reading Boundless, Our affiliates, and/or Our service providers. Our software and all components/programs/algorithm used on the ‘Website’ is the property of Reading Boundless, Our affiliates, and/or Our service providers.

You shall not create and/or publish Your own database that features parts of this ‘Website’ without Our explicit and written consent. You shall not extract/reutilise parts/whole of the contents of the ‘Website’ without express written consent.

Privacy Policy

We recognise that Your Personal Information is an extremely important asset of Ours. Protection of Your privacy is of high significance to Us. Merely by visiting, accessing or using RelayRead.com, You are accepting and consenting to the practices described in Our Privacy Policy. If You object to Your Information being used, processed and/or transferred in any way, please do not use the ‘Website’.

We store and process Your Information including any sensitive financial information collected, on computers that shall be protected by physical as well as reasonable technological security measures. Our current Privacy Policy is available at Privacy Policy.

Trademark

This ‘Website’ is owned, operated and controlled by Reading Boundless, and the book/s/titles are offered or offered to be sold/given, and/or bought/got by Us and/or Registered Users on the ‘Website’.

Reading Boundless Private Limited, Reading Boundless, Reading Boundless logo, RelayRead, RelayRead logo, relayread.com, RelayPoints, Central Relay Library (CRL), Relay Bookshelf, Relay Bookart and other marks indicated on Our ‘Website’ are properties or Reading Boundless Private Limited, and/or are trademarks or registered trademarks of Reading Boundless. All graphics, logos, page headers, button icons, scripts and service names used on the ‘Website’ are properties of Reading Boundless.

All material on this site, including photos, pictures, images, illustrations, audio/video clips/files, are properties of Reading Boundless, and may be protected by copyrights, trademarks, and other intellectual property rights. All content and/or material on the ‘Website’ is solely for Your personal, and non-commercial use. You must not copy, reproduce, republish, upload, post, transmit or distribute such material in any way, including by email or other electronic means, whether directly or indirectly, and You must not support or assist any other person in doing so.

Without Our prior and express written consent, modification or use of any of the materials on any other platform, or for any purpose other than personal, non-commercial use is prohibited and will be considered as violation of Terms of Use.

We appreciate and respect the intellectual property of others. In case You feel that your Trademark has been infringed, You can write to Us at [email protected]

Prices and Charges

Membership of/on/to the ‘Website’ is free, and at Your sole discretion.

All costs, prices, fees and charges mentioned on the ‘Website’ are in Indian Rupees (INR), and are inclusive of all taxes at the appropriate rate, unless specified otherwise.

While You make an offer to buy/get book/s from other User/s or Us on the ‘Website’, in addition to these costs, prices, fees and charges, You will also see the RelayPoints that will be required (to be spent/used/burned) by You to procure any book/s from any other User on the ‘Website’. You can purchase RelayPoints from Us, at the rates as displayed on the ‘Website’.

The transaction fee and the shipping charges will be borne by the Buyer, and will be paid in advance online, while placing the order. We do not offer Cash on Delivery (COD) facility.

You understand and agree that any decision related to RelayPoints, any fee, pricing and any other charges is Our sole discretion. You understand and agree that We reserve the right to change Our fee/charges/rates and Policy related to the same from time to time as We deem fit, without notice to You. We may, at Our sole discretion, introduce new services/features and modify some or all of the existing services/features offered on the ‘Website’. We reserve the right to introduce fees/charges for the new features, products or services offered, or change/amend/introduce fees/charges/rates for existing offerings.

Services - Payment

You clearly understand and agree that while availing any of the payment facility/ies and or method/s made available on the ‘Website’ by Us, We will not be responsible or assume any liability, whatsoever in respect of any loss or damage arising to You directly or indirectly because of (though not limited to):

  1. Lack of authorization for any transaction/s, or
  2. Exceeding the preset limit mutually agreed between You and Your ‘Bank/s’ or ‘Service Providers’, or
  3. Any payment issues arising out of the transaction, or
  4. Decline of transaction for any other reason/s

All payments made against the transactions/services on/through the ‘Website’ by You shall be done/processes only in Indian Rupees (INR).

Before and/or while shipping and/or delivering Your order to You, We/Our service provider may request You to provide supporting documents (including but not limited to Govt. issued ID and address proof) to establish the ownership of the payment instrument used by You for Your purchase, and/or to ensure delivery of book/s to You.

Further:

  1. The payment facility is merely used by the Users to facilitate the completion of any transaction on the ‘Website’. This will include payment from You to Us or any of Our Service Providers, rendering services including but not limited to shipping. Use of the payment facility shall not render Us liable or responsible for non-delivery, non-receipt, non-payment, damage, non-provision of post-transaction services or any fraud as regards books or services listed on ‘Website’.
  2. You specifically authorize Us and/or Our service providers to collect, process, facilitate and remit payments and/or the transaction fee electronically in respect of transactions through such payment facility.
  3. Your relationship with Us/seller is on a principal to principal basis and by accepting these Terms of Use You agree that We are an independent contractor for all purposes, and may not have control of or liability for the book/s or services that are listed on ‘Website’ that are paid for by using the payment facility. We do not guarantee the identity of any User nor do We ensure that a User will complete a transaction for book/s with You on the ‘Website’.
  4. You understand, accept and agree that Our providing You with the payment facility is neither a banking nor a financial service, but is merely a facilitator’s providing an electronic, automated, and online electronic payment, collection and remittance facility for the Transactions on the ‘Website’ using the existing banking and payment gateway networks and/or infrastructure.

Services - Shipping

You understand and accept that Reading Boundless is merely a facilitator towards any/all activities related to shipping (pick-up and/or delivery of the book’s from/to You). We work with Logistics/Shipping service providers to provide this facility to You.

Any timeline mentioned on the ‘Website’ for pick-up and/or delivery of any shipment is only a best estimate as provided to Us/on the ‘Website’ by Our service provider/s and should not be taken as a confirmed timeline, in any case. We are not liable or responsible for any delays in pick-up and/or delivery of any shipment, or for any action or non-action, or performance or non-performance by Our service providers towards disposing their services to You for the transactions that You make/made on/through the ‘Website’.

All shipping charges mentioned on the ‘Website’ are in Indian Rupees (INR), and inclusive of taxes, unless specified otherwise. You also understand that, presently, We do not offer cash on delivery service for shipping charges on Our ‘Website’.

You understand and agree that You will need to make the payment of shipping charges (along with the other transaction related charges) at the time of placing an order to buy/get any book/s on/through the ‘Website’. So, the shipping charges are to be borne by the buyer. The Seller will not be liable to pay for shipping charges. The cost of shipments (and/or options available therein) from the point of dispatch to Your chosen address would be mentioned for each book/shipment that You place an order for.

Shipping charges depend on various factors including but not limited to, distance between the city/point of pick-up and city/point of delivery, mode of shipment, timelines for shipment, weight/size of the consignment etc, and/or a combination of these and other factors.

You understand and agree that it is Our sole discretion to charge/assign/fix and/or change shipping rates/charges, run and withdraw any special and/or limited period promotions and offers, that are offered to You on the ‘Website’. There are no hidden cost over-and-above the rates mentioned on the ‘Website’, for each shipment/consignment.

You understand that handing over the correct book/s (after packing those in a plain paper sheet or envelope, and printing and pasting the shipping label) that has/have been ordered from You/ Your Relay Bookshelf by another User, to the shipping company personnel, is Your sole responsibility. It is also Your responsibility to clearly mention the address at which You will make the book/s available for pick-up, while offering/uploading any book/s. You understand that You are responsible to keep Your address/s, contact numbers including the address for each book/s pick-up, updated at all times. The order from the Buyer will stand cancelled if You fail to hand-over the correct book/s (after packing those in a plain paper sheet or envelope, and printing and pasting the shipping label) to the shipping service providers in the given time frame for pick-up, as per their policy/ies.

You also understand that by placing an order on the ‘Website’ to buy/get book/s, You are agreeing and accepting that You will make Yourself available to receive the shipment at Your registered address, or any other address as communicated by You to Us on the ‘Website’ while placing the order. You understand and agree that this is Your sole responsibility. In case You fail to receive/accept the shipment after the due attempts/in the timeframe from the service providers (as per their policy), the order will stand cancelled. You understand that the shipping cost will not be refunded back to You, if You fail to take delivery of the shipment for any reason whatsoever. This will exclude the instances/cases where the shipment gets lost in transit, on behalf of the shipping service provider/s.

Sale in India Only

Unless otherwise specified, the services on/of/through the ‘Website’ are presently available only in India. Audiences choosing to access this ‘Website’ from any other countries other than India do so on their own initiative and accord, and We are not responsible for any supply of books ordered from countries other than India.

Returns, Replacement and Refund Policy

We are a platform to promote readership by facilitating Users to share/trade their pre-read books with other Users of the ‘Website’. You shall use Your best judgement and discretion while placing order for any book/s from any Users/Us.

While transacting on the ‘Website’, there may be stray cases of You getting defrauded by the other Users from whom You order book/s. This may create/lead to situations and possibility of Replacement, Returns and/or Refund -

  1. 'Return' being defined as the action of giving back the book purchased by the You/Buyer to the User/Seller on the ‘Website’
  2. ‘Replacement’ being defined as the act of the Seller/User/Us providing another copy of the same book in lieu of a book returned by You/Buyer to the Seller
  3. ‘Refund’ being defined as the action of refunding Your RPs, transaction fee and/or shipping fee):

While We do not warrant or claim responsibility for it, but Our Users are individuals / readers, and not in the business/occupation of book trade. Since You would be trading pre-read books with Users like Yourself, who do not deal in books as a business, the ‘Website’ does not provide the facility of return/replacement of the books bought/sold on/through the ‘Website’, to the User/Seller. You/Buyer can keep such books with You, or ship them to Our registered address, at Your/their own cost.

The Refund, if/when applicable will the handled/offered as per the policy and process as detailed below:

1. Wrong book sent to You by the Seller/User/Us:

For You as the Buyer/Receiver:

  1. You need to report the same to Us within 3 days from receiving the delivery. You can go to My Account > My Orders and select the relevant order and register your concern.
  2. We will process Your request and on approval (based on having enough and sufficient evidence/ground, in Our Own judgement):
    1. You will get back the RPs that You used/spent to buy/get the book in Your account on the ‘Website’ (can be seen in ‘My Account’ section).
    2. We will refund the transaction fee, which You paid Us for the book transaction, to You. You understand and agree that We may refund this by issuing You bonus RPs equivalent to the transaction fee.
    3. We will refund the shipping fee to You by way of issuing You bonus RPs equivalent to the transaction fee.

You understand and agree that Our decision on the matter of dispute and refund will be final. We encourage You to provide fair and correct ratings to Users/Sellers for each book that You receive through Your transaction on/though the ‘Website’.

For You as the Seller/Giver:

  1. On receiving a User/Buyer’s complain about a wrong book being sent to the User from Your end (and based on having enough and sufficient evidence/ground, in Our own judgement), the following process will be followed:
    1. The RPs that You earned by selling/giving the book will be debited to Your account on the ‘Website’ (can be seen in ‘My Account’ section).
    2. You pay Us the transaction fee and shipping charges incurred by the User/Buyer in that transaction (and We refund the same back to the User/Buyer) by way of having RPs equivalent to the transaction fee + shipping charges involved in that transaction, debited to Your account.

You understand and agree that Our decision on the matter of dispute and refund will be final.

2. Book in bad condition (torn/damaged/not in reading condition, or in a condition much different was highlighted by the Seller on the book display offer)

For You as the Buyer/Receiver:

  1. You need to report the same to Us within 3 days from receiving the delivery. You can go to My Account > My Orders and select the relevant order and register your concern.
  2. We will process Your request and on approval (based on having enough and sufficient evidence/ground, in Our own judgement):
    1. You will get the RPs that You used to transact the book in Your account on the ‘Website’ (can be seen in ‘My Account’ section).
    2. We will also refund the transaction fee, which You paid Us for book transaction, to You. This transaction fee will be refunded to You by issuing You bonus RPs equivalent to the transaction fee.
    3. Shipping fee will not be refunded back

You understand and agree that Our decision on the matter of dispute and refund will be final. We encourage You to provide fair and correct ratings to Users/Seller for each book that You receive through Your transaction on the ‘Website’.

For You as the Seller/Giver:

  1. On receiving a User/Buyer’s complain about a wrong book being sent to the User from Your end (and based on having enough and sufficient evidence/ground, in Our own judgement), the following process will be followed:
    1. The RPs that You earned by selling/giving the book will be debited to Your account on the ‘Website’ (can be seen in ‘My Account’ section)

You understand and agree that Our decision on the matter of dispute and refund will be final.

3. Book lost in transit, and not getting delivered to You

You understand that We work with shipping service providers to move books between Users. The estimated timelines for delivery for each book that You order are displayed at the time of Your placing the order. You understand these are at best estimates provided by Our shipping service providers, We are not liable or responsible for their adherence to the same.

‘Website’ contains a link that allows You to track Your shipment.

In some stray cases of books getting lost in transit and being delivered to You, the following policy will be applicable:

For You as the Buyer/Receiver:

  1. If the book that You order does not get delivered after the delivery timelines estimates are exhibited when You order the book, You can report the same to Us by sharing the requisite details. We would work with the Service Providers to
    1. ensure that the book gets delivered to You at the earliest, or
    2. confirm that the book has been lost in transit at the service provider’s end.
  2. In the second case above:
    1. The RPs that You burned/used to order the book will be credited back into Your account on the ‘Website’.
    2. The transaction fee will be refunded back to You/in Your account by issuing You bonus RPs equivalent to the transaction fee,
    3. The shipping charges that You paid for getting the book, will be refunded back to You/in Your account by issuing You bonus RPs equivalent to the shipping charges

You understand and agree that Our decision on the matter of dispute and refund will be final.

Loyalty Points - RelayPoints (RPs)

RelayRead is a platform created to promote sharing and exchange of books amongst the registered Users of the ‘Website’. In order to build a system fair for both Givers/Sellers and Buyers/Receivers, We work on a loyalty points based system on the ‘Website’. Our loyalty points are called RelayPoints.

For each book that You give out on/through the ‘Website’, You receive certain RPs that get credited in Your RelayRead account. You can, in turn, use these RPs to order any book of Your choice, that is/are offered on the ‘Website’ by any other User/s/Us.

RelayPoints have been designed to ensure that You (as a Seller/Giver) get/earn fair value for the book/s (in terms of RelayPoints) that You give out. RP values for each book are displayed in the listing/display and/or at the time when You order the book (as a Buyer), or while/after You (as a Seller/Giver) have put the book on offer on the ‘Website’.

You understand and agree that assigning RP value to each book/transaction is Our sole discretion and decision. We reserve the right to change the RP values and rates from time to time without any notice to You. All the RPs displayed against the book/s on the ‘Website’ will be the currently applicable/updated ones.

You can also purchase RPs from us, on the ‘Website’, by paying the ongoing rates for RPs purchase. You understand and agree that We may, from time to time, at Our sole discretion, offer promotional or bonus RPs to Users or on certain or all books on the ‘Website’. We may also issue You Bonus RPs in lieu of cash refund to You, for instance, transaction fee refund in cases of books lost in transit (Refund Policy).

We are not and shall not be liable or responsible for any loss/perceived loss/opportunity loss that might occur to You, as a result of change in the RPs rates/value, or the policy thereof, at now or at point of time in future.

You understand and accept that RPs can only be used to transact books with Us and/or other Users only on the ‘Website’. RPs cannot be used anywhere outside of ‘Website’, or for any other purpose but to trade books on/through the ‘Website’. RPs cannot be encashed (by You) with Us or with any other User on/through the ‘Website’, or anywhere outside. You understand and agree that We reserve the right to compensate You for any loss of fee and charges (e.g. Refund) by way of issuing Free/Bonus RPs. We reserve the right to change the use and applicability of RPs, or open up use of RPs outside of the scope of ‘Website’, and at such times We will communicate the same to You.

Applicable Law and Jurisdiction

Terms of Use shall be governed by and interpreted and construed in accordance with the laws of India. You understand that the place of jurisdiction shall be exclusively in Indore, MP, India

Disclaimer

You understand, agree, acknowledge and accept that You are accessing the ‘Website’ and services on the ‘Website’ and transacting at Your own risk and are using Your best and prudent judgement before entering into any transactions on/through the ‘Website’.

Despite the best intent and effort from Our end, We at no time warrant that:

  1. the ‘Website’ will be constantly available, or available at all; or
  2. The information on the Website is complete, true, accurate or non-misleading.

We will not be liable to You in any way or in relation to the contents of, or use of, or otherwise in connection with the ‘Website’. We do not warrant that the ‘Website’; information, content, materials, services, products and/or software included on or otherwise made available to You on/through the ‘Website’; ‘Website’s’ servers; or electronic communication sent from Us are/will be free of viruses or other harmful components. Also, nothing on ‘Website’ constitutes, or is meant to constitute, advice of any kind.

We do not warrant that the information provided by the Registered Users or Us about the title/s of the book/s, condition and quality of the books offered on the ‘Website’ will be correct at all times. You shall use Your judgement whether to order any book/s on the ‘Website’ or otherwise, whether from Registered User/s and/or Us. Further to that, the choice of any Registered User (or Us) to order any book/s from is Your sole responsibility.

Though We take due care to ensure that the Registered User/Seller/Us ship/s You the correct title of the book in the right condition as mentioned/shown/indicated on the ‘Website’, We are not responsible or liable for the condition/quality of book that You receive, and/or if it is as per Your expectation, or as per the quality and condition as specified by the Registered User/Seller/Us while uploading/offering the book for sale, on the ‘Website’.

You consent to be contacted by Us and/or service providers via phone calls, SMS, and Whatsapp notifications, emails, and/or any other mode of communication in case of any order or shipment or delivery related updates.

You further understand and agree that You will use the ‘Website’ to order books only for Your personal use and not for business purposes. We shall neither be liable nor responsible for any actions or inactions of Users, nor any breach of conditions, representations or warranties by the Users and hereby disclaim any/all responsibility and liability in that regard. We are not liable to mediate or resolve any dispute or disagreement between You and other Registered Users on the ‘Website’ .

No right, title or interest in the books listed/displayed/transacted on/through the ‘Website’ vests with Us, nor We have any obligations or liabilities in that regard.

Indemnity

You hereby agree to indemnify and hold harmless Reading Boundless, its owners, founders, directors, affiliates, officers, employees, subsidiaries consultants, service providers, licensors, agents and representatives from any and all claims, losses, damages, and/or costs, including reasonable attorney fees and costs, arising from (i) Your access to or use of the ‘Website’, and/or any services thereof, (ii) Your violation of the Agreement, or breach of Terms of Use, (iii) infringement, or infringement by any other User of Your account with Us, (iv) action or inaction on behalf of Our service providers, affiliates, vendors and/or suppliers in providing services; and (v) infringement of any intellectual property or other right of any person or entity. You understand that this would include any claim or demand, or actions including reasonable attorneys' fees, made by any third party. You agree to provide Us with reasonable assistance, at Your expense, in defending any such claim, loss, liability, damage or cost.

You hereby expressly release Reading Boundless, its owners, founders, directors, affiliates, officers, employees, subsidiaries, consultants, service providers, licensors, agents and representatives from any cost, damage, liability or other consequence of any of the actions/inactions of the Users of/on the ‘Website’ and specifically waive off any claims or demands that You may have in this behalf under any statute, contract or otherwise. Notwithstanding Our reasonable efforts in that regard, We do not and cannot take responsibility or control the information provided by other Users which is made available on the ‘Website’. You may find any other User’s information to be offensive, harmful, inconsistent, inaccurate, or deceptive. Please use caution and practice safe trading when using the ‘Website’.

Limitation of Liability

In no event, whatsoever, shall Reading Boundless, its owner/s, founders, directors, affiliates, subsidiaries, service providers, agents, and employees, and/or representatives be liable for any special, incidental, indirect or consequential damages of any kind in connection with these Terms of Use, even if the User/s has/have been informed in advance of the possibility of such damages.

Other Business/es

We shall not be liable or responsible for actions, products, services, other offerings, and/or content on Our ‘Website’, that are linked to affiliates and/or any third party platforms/websites/portals/apps using ‘Website’s APIs or otherwise. Also, the ‘Website’ may provide links to third party platforms/websites/portals/apps of Our affiliates/service providers and certain other businesses for which, We do not assume any responsibility for examining/evaluating the products and services offered by them. We do not warrant any such offerings/product/services of any of such businesses or parties, or the content thereof (their platforms/websites/portals/apps).

Service and Terms of Service

You understand and agree that We reserve the right to make changes to Our ‘Website’, any of the policies, and the Terms of Use at any time, without notice to You. You shall be subject to the policies and Terms of Use in force at that time when You browse/access/use the ‘Website’. This excludes cases/instances of change to Our policies or these conditions that are required by law, or government authorities. In such cases, it will even be applicable on/for orders previously placed by You, should it so be required by the applicable law and/or government authorities.

Email Abuse and Threat Policy

We do not allow and encourage any form of private communication, including email correspondence between Users. However in case such communication gets established between two Users, You understand that such communication is not regulated by Us.

In any and all cases of direct communication between Users, We expect You to be courteous and respectful while communicating with Other Users.

You understand that We, at Our discretion, can and/or will investigate certain cases of communication that violate Our policies. Some examples of such communication would be ‘Spam’, ‘Fake emails’, ‘Misuse of Our system/Website’, or ‘Promoting other portals/websites/apps on Our Website. We absolutely and totally prohibit User-to-User threats of physical harm or harm of any other nature, via any form of communication/medium including but not limited to, phone, email, Our ‘Website’ and/or any public/social media.

You understand and agree that violations of this policy may result in a range of actions, including though not limited to:

  1. Limited access on the ‘Website’
  2. Account suspension
  3. Account cancellation / Your deregistration on the ‘Website’

You understand and agree that Our decision on matters such as this shall be final.

Software

All software used on Our ‘Website’ or to provide any services on/through the ‘Website’ is the property of Reading Boundless, Our service providers, and/or affiliates. You may use Our software solely for purposes of enabling You to use Our services on/through the Website, and as permitted by the Terms of Use.

You shall not use and/or incorporate any part of Our software in any of Your software/programs in isolation or in combination with Your own software/programs. You do not have any rights on Our software. You are not authorized to transfer, sell, rent, lease, distribute or sub-license Our software. You shall not use Our Software for any illegal purpose.

You shall not and shall not authorise, encourage or support anyone to copy, modify, or tamper with Our software, in any manner whatsoever.

In cases of any discrepancy/substantial doubt, We reserve the right to terminate Your right to use Our software and/or services at any time, without any notice to You.

You understand and agree that by/while using Our software, You may also be using the services of one or more third parties, such as a wireless carrier or a mobile platform provider. We would not be responsible for any performance or lack of it on their behalf, or for any concerns caused to You in that regard.

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