RelayRead Privacy Policy and Cookie Policy | Relay Read

Privacy Policy

By merely accessing, visiting and/or using the ‘Website’, You agree to be bound by the terms and conditions of this Privacy Policy. If You do not agree, please do not access or use the ‘Website’.

Our privacy policy is subject to change at any time without notice. To make sure You are aware of any changes, please review this policy periodically.

By mere use of the Website, You expressly consent to Our use and disclosure of personal information provided by You, or collected by Us, in accordance with this Privacy Policy. This Privacy Policy is incorporated into and subject to the Terms of Use.

A. What Information do We gather?

When You use the ‘Website’, We collect and store Your personal information which is provided by You from time to time. This is aimed at providing You a customized, safe, secure, seamless, and enjoyable experience on/of the ‘Website’.

By using or continuing to use the ‘Website’ You agree to Our use of Your information in accordance with this Privacy Policy, as may be amended from time to time by Us, as per Our discretion. You also agree and consent to Our collecting, storing, processing, transferring and sharing information (including personal information) related to You with third parties or service providers, or other members of RelayRead with whom you trade (give or get) books, for the purposes as set out in this Privacy Policy.

You understand that by mere accessing/browsing of the ‘Website’, You do not share or reveal any Personal Information, but once You share such information with Us, that gets securely stored in Our database/s. We collect personally identifiable information (name, address, contact numbers, email address, credit card / debit card / other payment instrument details, etc.) from You when You set up an account with Us, and/or transact on the ‘Website’.

We may also automatically track certain information about You that is based on Your behaviour on the ‘Website’. We may use such information to conduct internal research on such areas as (though not limited to) Our Users' demographics, interests, and online behaviour to protect You and Your interests, and better understand You, Your requirements and and serve You. This information may include Your computer browser information, Your IP address, the websites/URLs that You would have visited before the ‘Website’ or one/one(s) that You next go to,.

You understand that when You conduct transactions on/through the ‘Website’, We collect information about Your buying behaviour, preferences, and other such information that You choose to provide.

We also collect some additional information, such as billing address, credit/debit card number and/or other payment instrument details.

If You choose to post any messages or content including but not limited to feedback and/or reviews in any sections of the ‘Website’, We will collect such information that comes from You. We may retain such information as We deem necessary to resolve disputes, provide customer support and troubleshoot problems as permitted by law.

We may collect and securely store information about You when You send Us personal correspondence, such as emails or letters, or if We receive any correspondence about You/Your activities from other Users or third parties.

You agree and consent Us to share/disclose Your information with/to government authorities and/or agencies, if so required, under any applicable law.


A cookie is a small piece of data sent from a website and stored on the user's computer by the user's web browser while the user is browsing. Cookies are useful for enabling the browser to remember information specific to a given user.

We may place both permanent and temporary cookies on Your computer's hard drive. The cookies do not contain any of Your personally identifiable information. Certain features of the ‘Website’ may only be available to You through the use of a cookie.

We may use cookies to help analyse Our web page flow, measure effectiveness of Our marketing and/or promotional initiatives, and promote trust and safety. Cookies may also be used on the ‘Website’ to provide You the convenience of entering Your password less frequently during a session. Cookies can also help Us provide information that is targeted to Your interests.

Quite a few cookies that get used are ‘session cookies’; these get automatically deleted from Your hard drive at the end of a session. You are always free to decline Our cookies depending on Your browser permission. However in such cases You may not be able to use certain features on the Website.

Additionally, You may encounter cookies or other similar devices on certain pages of the Website that are placed by third parties. We do not control the use of cookies by third parties.

B. How do We use Your information that We collect?

We use Your personal information essentially to help Us, Our affiliates, and Our Service Providers to ensure service delivery to our User/Members, customize and enhance Your experience on the 'Website', measure consumer interest in what We offer by the way of products, services or features on the ‘Website’, and to keep You informed about inform offers and updates that might be important to You. We also use such information in managing orders (including pick-up of the books from You, and delivery of books to You), getting Your orders delivered to You, resolve disputes, troubleshoot problems; help promote a safe service; collect money, detect and protect Us against error, fraud and other criminal activity; enforce Our terms and conditions; and as otherwise described to You at the time of collection.

Your Personal Information gets shared with other RelayRead Members/Users with whom You transact books via/on the Website. This is specifically to ensure pick-up of books from and delivery of books to You/other RelayRead Members/Users.

We identify and use Your IP address to help diagnose problems with Our server, and to administer and manage the ‘Website’. Your IP address is also used to help identify You and to gather broad demographic information. With Your consent, We will have access to Your SMS, contacts in Your directory, location and device information.

Occasionally, We may ask You to participate in optional online surveys. We would collect and compile data gathered through such research tools, and use this information to customize the experience for You, and/or serve You with information pertinent to You.

C. Do We share/sell Your Personal information?

We do not sell Your Personal Information to any party. We do not disclose Your personal information to third parties for their marketing and advertising purposes without Your explicit consent.

You understand that We may share personal information with Our service providers, affiliates and other corporate entities. These service providers, affiliates and corporate entities respect the Privacy of Your Personal Information, and are contractually bound with Us to not share or use Your information other than to provide You the required service/s as required by the ‘Website’, and Your membership thereof.

You understand that Your Personal Information gets shared with other RelayRead Members/Users with whom you transact books via the Website, more specifically, a) when You order books from other RelayRead Members/Users, and b) when You give out books, and other Members/Users receive the books that they order from You via the Website.

We may disclose personal information to third parties. This may be required for Us to provide You access to Our ‘Website’, services, to comply with Our legal obligations, to enforce Our User Agreement, to facilitate Our marketing and advertising activities, or to prevent, detect, mitigate, and investigate fraudulent or illegal activities related to the ‘Website’, Our Services, and/or Our Users.

We may disclose personal information if required to do so by law or in situations/circumstances that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process. We may disclose personal information to law enforcement offices, third party rights owners, or others, when in Our best judgement, such disclosure is reasonably necessary to: enforce Our Terms or Privacy Policy, respond to claims that any content and/or advertisement or other form of communication violates the rights of a third party; or protect the rights, property or personal safety of Our Users or the general public.

You understand and agree that We/Our affiliates will share and/or sell some or all of Your personal information with another business entity should We (and/or Our assets) plan to merge with/merge with, or be acquired by that business entity, or in case of re-organization, amalgamation, restructuring of business. Should such a transaction occur then the other business entity (or the new combined entity) will be required to follow this privacy policy with respect to Your personal information, or will communicate its updated policy with You.

Security Measures and Precautions

Our Website has stringent security measures in place to protect the loss, misuse, and alteration of the information under Our control. We work to protect the security of Your information during transmission by using Secure Sockets Layer (SSL) software/s; this ensures encryption of information that You input. We use secure servers for hosting Our ‘Website’ and any data/database that We create/maintain for the proper functioning of the ‘Website’, and delivery of Our service/s to You.

Whenever You access or change Your account information, it resides on a secure server. Once Your information is in Our possession We adhere to strict security guidelines, protecting it against unauthorized access.

You understand and agree that given the nature of the internet, despite Our best efforts and processes to keep all information secure and safe, there might be instances of data leak/theft, and that such instances may be beyond Our control. We shall not be liable for any such loss of information or any potential loss to You, as a result of such data or information loss. Our Website links to other websites that may collect personally identifiable information about You. We are not responsible for the privacy practices or the content of those linked websites.

The Choice of Opting-out of Communication from Us

We provide You with the opportunity to opt-out of receiving non-essential communications from Us after setting up an account.

Advertisements on the 'Website'

While We presently do not entertain any third-party advertising on the ‘Website’, there may be stray instances when We may use third-party advertising companies to serve ads when You visit Our Website. Such companies may use information about Your visits to various websites (including this ‘Website’) so as to serve advertisements about products/services that interest You.